Política de devoluciones

Returns & Refund Policy

We offer a 14-day return window from the date your order is delivered.

Eligibility

To qualify for a return:

• Item must be unused
• In original packaging
• In resellable condition
• Proof of purchase required

Non-Returnable Items

Due to hygiene and safety standards, we cannot accept returns on:

• Used baby items
• Opened hygiene-related products
• Items damaged by misuse

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.

We strongly recommend tracked shipping as we are not responsible for lost returns.

Faulty or Damaged Items

If your item arrives damaged:

• Contact us within 48 hours
• Provide photo evidence
  Failure to report within 48 hours may affect your claim.

Refund Processing

Refunds are processed within 5–10 business days after inspection.

Shipping costs are non-refundable unless legally required.